Tag: telecoms

How ITU provides emergency telecommunications in a pandemic

Agency News, Industry News, Telecomms sector

“We have to prepare everything in advance so that when a disaster strikes, the only thing that we have to do is pack the equipment and take it to where it is needed,” explained Jake Spinnler from ITU’s Emergency Telecommunications Division.

Spinnler is part of the ITU Emergency Telecommunications team and currently coordinating ITU’s Emergency Telecommunications Roster (ETR), a voluntary group of ITU staff from across the organization on stand-by to deploy the services on short notice.

“In the last few months, we have been checking and testing the satellite phones and Broadband Global Area Network (BGAN) terminals to see if the equipment is complete, if it works correctly or we need to buy spare parts,” added Spinnler, who has been trained to use emergency telecommunications equipment, helping to ensure vital communication networks are maintained during relief efforts.
The year of disasters

Disasters don’t stop during a pandemic. In 2020, 389 disasters impacted 98.4 million people globally.

Additionally, according to the recently released Intergovernmental Panel on Climate Change (IPCC) report, Climate Change 2021: The Physical Science Basis, extreme weather events that we are facing today – from cyclones in India to devastating floods in China, widespread wildfires in North America and enduring droughts across Africa – are set to continue and worsen in the decades to come.

Telecommunication networks are critical to coordinating relief efforts, but are often destroyed when disaster strikes.

At the request of Member States, in the aftermath of a disaster, ITU deploys temporary information and communication technology (ICT) solutions to help restore telecommunication links needed for response efforts. The ITU ETR is a new addition to this service.

“I have visited nearly all countries in the world, taking this equipment to help them to use it for response coordination efforts and assist in recovery from disasters,” said Maritza Delgado, ITU’s Emergency Telecommunications Programme Officer.

“Sometimes these are the only phones that are available in the disaster zones, and the only channel for organizations to coordinate with different stakeholders in charge of overall disaster management.”

Direct impact on the ground

Although training was largely conducted online during the COVID pandemic – from using the equipment to personal safety training – some aspects still need to be done in person.

To ensure life-saving equipment is in full working order, the ETR team needs to test it regularly. This equipment includes BGAN terminals, Iridium satellite phones and other terminals.

“As a Radiocommunication Engineer, working with these satellite devices is a great opportunity for hands-on experience,” said Veronique Glaude, Senior Radiocommunication Engineer in ITU-R. “This equipment is vital to assist first responders for timely communication and enable them respond to the humanitarian needs of the affected individuals and communities. It is a real honour for me to be part of that process.”

For many ITU staff, being part of the ETR has had a positive impact on their work at ITU.

“One of my roles in ITU is Acting Advisor to ITU-T Study Group 2, which plays a leading role in ITU standards development for disaster relief, early warning, network resilience and recovery. The ETR provides a direct connection between theory and practice,” said Rob Clark, Study Group Project Coordinator in ITU-T.

“Being part of the ETR has enlightened me on the role that ITU is playing alongside its partners in the field of emergency telecoms and disaster relief. It also reminds me of the direct impact of ITU’s work on the ground. This is a useful perspective to incorporate into my ‘day job’ supporting ITU members’ development of international telecommunication standards,” he said.

During the COVID-19 pandemic, with in-person deployments suspended due to travel restrictions, ITU strengthened partnerships with satellite providers to provide the necessary connectivity and equipment.

These partnerships ensured that ITU could continue to support countries in the aftermath of disasters.

[Source: ITU]
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T-Mobile confirmed latest data breach affecting millions of customers

Industry News, Telecomms sector

US telecom giant T-Mobile has confirmed their latest data breach affecting nearly 8 million customers was accessed by a hacker, totaling five breaches in the last four years.

Their preliminary analysis showed that almost 8 million current postpaid customers and 40 million records of former or prospective customers, who had at one point applied for credit with the company, were taken in a 'highly sophisticated cyberattack.'

The latest in the series of hacks on the company's customers' data comes on the heels of two attacks in 2020, one in 2019, and another in 2018. This most recent breach is by far the largest.

News broke that a hacker was trying to sell T-Mobile customer data online, data they claimed to have gotten via compromised T-Mobile servers. They claimed the data contained names, addresses, social security numbers (SSN), driver license information, phone numbers and unique IMEI numbers.

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Telcos strengthen India's disaster preparedness

Agency News, Industry News, Telecomms sector
When Cyclone Tauktae struck India’s western coastal areas several months ago, it brought mass destruction of property and disrupted daily life in five Indian states.
Despite the storm’s ‘extremely severe’ designation, the damage and loss of lives were less than expected. This was thanks in large part to national disaster preparation plans, underpinned by information and communication technologies (ICTs) and timely preparation by telecom operators.
Technology plays a pivotal role at each stage of disaster management, from early warning and mitigation to response, and then to post-disaster recovery and rehabilitation.
Collaborative action on the ground
To prepare for the upcoming disaster, the Indian government had already implemented standard operating procedures (SOPs), whereby telecom operators initiated inter-operator roaming services that let mobile phone users switch easily between networks based on availability.
Priority call routing enabled rescue and relief crews to coordinate with government officials, including in the vital restoration work in Tauktae’s aftermath.
On-site diesel and battery back-up were ready to mitigate any power cuts, while coordination was stepped up with the National Disaster Management Authority, the National Disaster Relief Force, and central, state and local governments.
Challenges for operators during disasters
Telecom and ICT operators form the backbone of connectivity across the world. But ICT services can be hard to maintain – let alone expand – during earthquakes, tsunamis or a pandemic.
Natural hazards often damage towers, power generators, cables and wires. At the same time, network congestion arises as people call family and friends, frequently hampering rescue and relief operations.
Amid the COVID-19 pandemic, telecom and Internet usage have surged everywhere.
Meanwhile, with shops closed, pre-paid mobile consumers could not recharge their credit.
Still, telecom operators maintained the continuity of services and facilitated online recharges for pre-paid users.
By the time of the May 2021 cyclone, lessons from both before and during the pandemic, had made India’s telecom networks more robust and resilient, with sufficient adaptability and scalability to handle demand spikes.
How operators can prepare
Access to robust and secure ICT infrastructure is critical. Putting resilient networks and disaster management tools in place well ahead of time helps to mitigate negative impacts.
Wherever feasible, telecom operators must upgrade to 4G or 5G, as well as educate staff and raise awareness among customers on how to withstand disaster situations, including recharging subscriptions online with mobile devices.
Inter-operator roaming agreements can ensure continuous service for all customers in a disaster-affected area, even if the infrastructure of one or two operators suffers damage. Along with temporary solutions like CoW, operators can turn to satellite-based plug-and-play networks to stand in for damaged terrestrial infrastructure.
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When & How to Report Security Incidents - ENISA releases new guidelines

Agency News, Cyber Security CII sector, Industry News, Telecomms sector
The European Union Agency for Cybersecurity (ENISA) releases new guidelines to facilitate the reporting of security incidents by national telecom security authorities.
The guidelines published help national telecom security authorities in the reporting of significant incidents to ENISA and the European Commission under the European Electronic Communications Code (EECC).
These new guidelines replace the previous ones issued by ENISA on incident reporting under Article 13a of the EU Telecoms Framework Directive. This revised version takes into account the scope and the provisions of the EECC and provides non-binding technical guidance to national authorities supervising security in the electronic communications sector.
The following three types of incident reporting are provided for under article 40 of the EECC:
1. National incident reporting from providers to national security authorities;
2. Ad-hoc incident reporting between national security authorities and ENISA;
3. Annual summary reporting from national security authorities to the European Commission and ENISA.
The new guidelines focus firstly on the ad-hoc incident reporting between the security authorities and ENISA and secondly on the annual summary reporting. More specifically, the document includes information on how and when security authorities can report security incidents to ENISA, to the European Commission and to other security authorities.
The information provided considers the services and incidents within the scope of the EECC - incidents affecting confidentiality, availability, integrity and authenticity of networks and services.  The thresholds needed for the annual reporting are also defined.  These thresholds are both of a quantitative and of a qualitative nature.
The quantitative elements considered include the number of users affected and the duration of the incident. Qualitative information was also used, such as the geographical coverage of the incident and the impact on the economy, on society and on users.
The new guidelines also include an incident report template and draw the distinction between national and annual reporting.
This report was drafted by ENISA in close cooperation with the ECASEC expert group of national telecom security authorities.
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One ICT regulator’s journey to 5th-generation regulation

Cyber Security CII sector, Industry News, Telecomms sector
The global regulatory and technology landscape is complex and fast-moving.
Regulators find themselves grappling with an ever-growing array of challenges, chief among them achieving the Sustainable Development Goals (SDGs) by the 2030 deadline, now just a decade away.
The Kingdom of Saudi Arabia’s ICT regulator is no exception, as the country continues to prioritize the rapid growth of its ICT sector and pursue sustainable economic diversification as part of its Vision 2030.
But what is 5th-generation in the first place? And how is Saudi Arabia’s Communications and Information Technology Commission (CITC) planning to get there?
The evolving role of the ICT regulator
If we think in terms of regulatory “generations”, the first employed a “command and control approach”, which often took the form of public or national telecom monopolies. The second-generation regulatory landscape saw the opening of markets, facilitating partial liberalization and privatization of telecommunications. By generation three, we saw accelerated investment, innovation, and access opportunities emerge, with regulators placing a dual focus on stimulating competition while ensuring consumer protection.
Fourth generation features integrated regulation, led by economic and social policy goals. A 4th-generation regulator is one that ensures or is working towards universal access, consults stakeholders regularly, and promotes international and regional cooperation, equitable spectrum management, and stronger consumer protection.
Where do regulators stand globally?
According to ITU’s Global ICT Regulatory Outlook 2020, 8 per cent of countries now has holistic, forward-looking regulatory frameworks enabling digital transformation across the economy.
40 per cent of countries remain in regulatory generations 1 and 2, missing development opportunities and remaining disconnected from the digital transformation of their economies. While one third of countries have achieved G4, characterized by thriving markets for ICT services and the lowest proportion of unconnected populations, some have already set 5th-generation regulation in their sights. In a 5th-generation regulatory environment, collaboration among even more stakeholders is key to shaping decisions in a harmonized way not only within the telecommunications realm, but across a broad range of sectors now dependent on ICTs.
CITC’s regulatory transformation
With a guiding vision of a “connected nation for a thriving digital economy”, CITC is stepping up to meet the 5th-generation regulation challenge with an ambitious new digital transformation strategy. Their vision also emphasizes safeguarding the public, providing reliable service, ensuring fair competition, and balancing the diverse needs of multiple stakeholders.
Historically, the Commission’s mandate focused on regulating the telecommunication and information technology sectors. But the last two years have seen that mandate evolve to reflect a changing global regulatory and technology landscape.
The Saudi Arabian regulator has met the challenges of an increasingly complex regulatory environment with a series of initiatives, including, among others:
• Promoting investment and infrastructure development while ensuring access to high-quality services. CITC reported investing 15 billion USD in infrastructure, including meeting major deployment milestones on network infrastructure and quality. Mobile broadband download speed reached 77.55 Mbps in August 2020, and mobile coverage increased to 99 per cent of the population for 3G and 94 per cent for 4G, according to CITC estimates.
• Establishing a National Regulatory Committee that will bring together 8 core regulators to collaborate on ICT and digital cross-sectoral topics like blockchain, smart cities and digital platforms, and proactively anticipate emerging topics. Additional public and private entities will be involved as needed. This collaboration was set up to accelerate regulation-to-adoption and seeks to drive innovation, job creation, and investor confidence by promoting coherence and efficiency across Saudi Arabia’s ICT ecosystem.
• Acting collaboratively to deploy ICTs during the COVID-19 pandemic. As the pandemic reached Saudi Arabia, CITC collaborated quickly and effectively with telecom operators to meet the surge in demand for online access and data with increased speeds and data capacity, free services, expanded spectrum use, and enhanced network configurations and connectivity. This rapid response played a critical role in enabling remote work, business continuity, delivery apps, e-government services, and remote learning across Saudi Arabia.
[courtesy of ITU]
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